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Total Quality Management Text with cases als Buch
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Total Quality Management Text with cases

black & white illustrations. Sprache: Englisch.
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Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific R… weiterlesen
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Total Quality Management Text with cases als Buch

Produktdetails

Titel: Total Quality Management Text with cases
Autor/en: Amrik Sohal, John Oakland

ISBN: 0750689250
EAN: 9780750689250
black & white illustrations.
Sprache: Englisch.
Taylor & Francis Ltd

1. Mai 1996 - kartoniert - 480 Seiten

Beschreibung

Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.

Inhaltsverzeichnis

Part one: The foundations - a model for TQM; Understanding quality; Commitment and leadership; Design for quality; Part two: TQM - the role of the quality system; System design and contents; Quality management system audit/review and self-assessment; Part three: TQM - the tools and improvement cycle; Measurement of quality; Tools and techniques for quality improvement; Some additional techniques for process design and improvement; Part four: TQM - the organizational, communication and teamwork requirements; Organization for quality; Culture change through teamwork for quality; Part five: TQM - the implementation; Communications and training for quality; Implementation of TQM and management of change; Case studies
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