Warenkorb
€ 0,00 0 Buch dabei,
portofrei
Putting Stakeholder Management into Practice als Buch
PORTO-
FREI

Putting Stakeholder Management into Practice

2004. Auflage. Book. Sprache: Englisch.
Buch (gebunden)
Stakeholder Management - today's buzzword - is difficult to translate into practice even for the experienced manager. Following "How to achieve excellence in Stakeholder Management", which included case studies from reputable companies, the present v … weiterlesen
Buch

101,49*

inkl. MwSt.
Portofrei
Lieferbar innerhalb von zwei bis drei Werktagen
Putting Stakeholder Management into Practice als Buch

Produktdetails

Titel: Putting Stakeholder Management into Practice

ISBN: 3540206914
EAN: 9783540206910
2004. Auflage.
Book.
Sprache: Englisch.
Herausgegeben von Margit Huber, Martina Pallas, Joachim Scharioth
Springer Berlin Heidelberg

22. Januar 2004 - gebunden - 184 Seiten

Beschreibung

Stakeholder Management - today's buzzword - is difficult to translate into practice even for the experienced manager. Following "How to achieve excellence in Stakeholder Management", which included case studies from reputable companies, the present volume goes beyond explaining theoretical constructs. Success stories from a wide range of sectors and regions are analyzed in depth in order to illustrate how Stakeholder Management can be tailored to each unique situation. The reader will get concrete answers and ideas about planning and implementing successful stakeholder management in the area of customer retention, employee commitment and internal service quality. These business cases are complemented by articles on the Balanced Scorecard as well as the link between customer satisfaction and business success.

Inhaltsverzeichnis

Driving Action with TRI*M.
Ten Years of Quality Management at the Hamburger Sparkasse.
Driving the Bottom Line in Finance - Is There a Link Between Customer Retention and Business Success in the Financial Services Market?.
Customer Retention in Heavy Industry.
Understanding Customer Retention in Eurotel Prague - TRI*M Index Is only Average....
For the Better of the Company: Making TRI*M Work - The Orange Switzerland Experience.
Internal Service Quality as a Critical Factor for Success.
The ATB Journey with TRI*M.
A Rather Different Speed Record: From 44 to 90 in Two Years.
The Staff Survey as a Tool for Business Development.
The Employee Survey as a Milestone in Business Development.
Building a Customer-Centric Culture.
The Balanced Scorecard as an Internal Auditing Tool.
Increasing Customer Loyalty in Markets Faced with Changing Customer Expectations.
Servicehotline
089 - 70 80 99 47

Mo. - Fr. 8.00 - 20.00 Uhr
Sa. 10.00 - 20.00 Uhr
Filialhotline
089 - 30 75 75 75

Mo. - Sa. 9.00 - 20.00 Uhr
Bleiben Sie in Kontakt:
Sicher & bequem bezahlen:
akzeptierte Zahlungsarten: Überweisung, offene Rechnung,
Visa, Master Card, American Express, Paypal
Zustellung durch:
* Alle Preise verstehen sich inkl. der gesetzlichen MwSt. Informationen über den Versand und anfallende Versandkosten finden Sie hier.
** Deutschsprachige eBooks und Bücher dürfen aufgrund der in Deutschland geltenden Buchpreisbindung und/oder Vorgaben von Verlagen nicht rabattiert werden. Soweit von uns deutschsprachige eBooks und Bücher günstiger angezeigt werden, wurde bei diesen kürzlich von den Verlagen der Preis gesenkt oder die Buchpreisbindung wurde für diese Titel inzwischen aufgehoben. Angaben zu Preisnachlässen beziehen sich auf den dargestellten Vergleichspreis.