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Telling Training's Story: Evaluation Made Simple, Credible, and Effective

Evaluation Made Simple, Credible, and Effective. illustrations. Sprache: Englisch.
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What all trainers know in their gut-that training and development is valuable and worthwhile-can be a hard sell to clients and customers who want real proof that training works. In Telling Training's Story, training evaluation expert Robert Brinkerho … weiterlesen
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Telling Training's Story: Evaluation Made Simple, Credible, and Effective als Buch

Produktdetails

Titel: Telling Training's Story: Evaluation Made Simple, Credible, and Effective
Autor/en: Robert O. Brinkerhoff

ISBN: 1576751864
EAN: 9781576751862
Evaluation Made Simple, Credible, and Effective.
illustrations.
Sprache: Englisch.
Berrett-Koehler

1. März 2006 - kartoniert - 272 Seiten

Beschreibung

What all trainers know in their gut-that training and development is valuable and worthwhile-can be a hard sell to clients and customers who want real proof that training works. In Telling Training's Story, training evaluation expert Robert Brinkerhoff offers a simple yet compelling way of measuring and proving training's impact for those clients who are focused on bottom-line results: The Success Case Method (SCM).

Inhaltsverzeichnis

  • Preface
  • 1. Making the Case for Training Impact
  • 2. Step-by-step: How the Success Case Method Works
  • 3. Success Case Method Strategy: Using Evaluation to Build Organisational Learning Savvy
  • 4. Using Impact Models to Define Expectations for Results
  • 5. Forging a Workable Evaluation Plan
  • 6. Fishing for Success: the Success Case Survey
  • 7. Sorting the Catch: Successes, Non-Successes, and Near-Misses
  • 8. Getting the Stories Straight: the Success Case Interview
  • 9. Going Forward from the Data: Success Case ConclusionsCase Examples
  • 10. Applying the Success Case Method to Sales Training at Grundfos in Europe and Around the Globe (Conny Bauer)
  • 11. Applying the Success Case Method to Leadership Development and Coaching at Coffee Bean and Tea Leaf, Inc. (Scott Blanchard and Dennis Dressler)
  • 12. Applying the Success Case Method to Executive Development at Allstate, Inc. (Tim Mooney and Debbie Kuby)
  • 13. Applying the Success Case Method to Technical Training at Hewlett-Packard (Cheryl Brogan and Carmie Boutin)

  • Portrait

    Robert O. Brinkerhoff, Ed.D., an internationally recognised expert in evaluation and training effectiveness, has been a consultant to dozens of major companies and organisations in the United States, South Africa, Russia, Europe, Australia, New Zealand, Singapore, and Saudi Arabia. Brinkerhoffs clients include American Express, Anheuser-Busch, Anglo-American Corporation (Johannesburg), the Federal Aviation Administration, Compaq, Canadian Tire, EDS Corp., QUALCOMM, the U.S. Postal Service and the World Bank.

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