Titel: The Business Case for E-Learning
Autor/en: Nader A. Nanjiani, Tom Kelly, Thomas M. Kelly
Learn how to bring e-learning to your employees.
Oktober 2004 - kartoniert - 216 Seiten
With the help of this volume, readers learn how to improve productivity through Internet learning from the founder of the Cisco certification and e-learning programs. Incorporating real-world case studies, the title establishes the link between e-communication, e-training and e-assessment in building a strong Internet learning program.
I. UNDERSTANDING THE BUSINESS IMPACT OF E-LEARNING. 1. Vaulted: From the Classroom to the Boardroom. A Once-in-a-Hundred-Year Flood: After the Bubble. The Three Waves of E-Learning at Cisco. The Productivity Imperative. A C-Level Perspective: Banking on the Knowledge Worker. The Promise of E-Learning: Learning in Lean Times. Internet Learning: Options and Alternatives. End Notes. 2. Internet Learning--A Productivity Tool. Charting a Course. Synergy. A Matter of Semantics. The Scope of Productivity Improvements. The Advantages from an Employer Perspective. The Advantages from an Employee Perspective. No Technology Religion. A Premium on Skills. Learner Driven More Than Learner Centric. Target Audiences. End Notes. 3. E-Learning Under the Microscope. Benefits of Formulating a Business Case. E-Communication. Beyond Awareness: Retention and Motivation. Video over IP: An E-Communication Breakthrough. E-Training. E-Assessment. Determining a Value on Investment for E-Learning. Arriving at the Numbers. Principles Behind the Numbers. Conclusion. Endnotes. II. BUSINESS SUCCESS WITH E-LEARNING. 4. BearingPointMakes a Grand Slam with Internet Learning: A Case Study. Case Summary. Introduction. The Point of Inflexion. Building on Success. Nimble and Productive. What's in Store? Look Out, Land Mines Ahead. Ways of Winning in the Enterprise. Recommendations on Leading E-Learning. Conclusion. 5. Learner Driven at the Universityof Toyota: Pioneers of Just-in-Time Advocate "Hands-On" Skills. Case Summary. Background. Just-in-Time Learning: A Business Function at Toyota. Cost-Effective Business Model. Even "Know-It-Alls" Can't Escape. Deploying a Productivity Cycle at Toyota. Conclusion. 6. E-Learning Goes Global: NetworkingAcademyTransforms Lives. Case Summary. Background. How the Program Works. Industry-Responsive Curriculum. Train-the-Trainer Model. Blended Learning with E-Assessment. Underserved Segment. Impact of the Program. Benefits to Cisco. Changing Lives One Life at a Time. Conclusion. 7. Targeted Learning: Are You Indeed Ready? Case Summary. Rationale Behind Targeted Learning. From "Best Trained" to "Most Competent". The Development Cycle: A Three-Step Process. Learning Portals for Productivity: Facilitating the Manager. Conclusion. 8. Productivity in the Extended Enterprise: Internet Learning Offers a Competitive Edge with Channel Partners. Case Summary. The Value Proposition. A Program That Rewards Learning. The Learning Challenge. PEC: A Viable Learning Solution. Feedback About PEC. Business Benefits of PEC. Recommendations for Building an Extended Enterprise. Conclusion. 9. Picking a Networking Dream Team. Integration Challenge at Equant. Merger Relied on Talent. Certified Talent Delivers Results. Benefits to Equant. Conclusion. Endnotes. 10. Certifications as a Branding Tool: Sponsoring a Certification Program. Certifying Partners or Resellers at Cisco. Creating a Certification Program. Developing a Certification Program. Conclusion. Endnote. III. DEPLOYING YOUR E-LEARNING EFFORTS: BEST PRACTICE. 11. The Building Blocks. Begin with Knowledge-Sharing Tools: E-Communications. Functional Integration. Cross-Functional Management. Technical Tools and Capabilities. Content Life Cycle Management. Distributed Authoring. Skills Gap Analysis. Learner Buy-In. Locus of Control. Conclusion. 12. Organizing an Internet Learning Initiative. Prepare a Case for Internet Learning in Your Organization. Senior Management Sponsorship. Assess Build Versus Buy Options. Implement the Pilot. Measure and Report Tangible Results. Prepare a Proposal for Expanding the Pilot. Ongoing Governance. Implement for Results. Build to Scale. Aim to Integrate. Keep It Flexible. Ensure Speed and Responsiveness. Conclusion. Endnotes. 13. Building an Internet Learning Solution. Access Tools. Internet Learning Applications. Business Operations. Content Management. Delivery Management. Learning Management Services. The Network Infrastructure. Cisco Case Study: A Role for Content-Delivery Networks in Internet Learning. Challenge. Solution. Benefits and Results. Collaborating to Create an Internet Solutions Architecture. Conclusion. 14. Practitioners' Views on the Business Advantages of E-Learning. Convergys Learning Solutions: A Perspective on Deployment. Adopting Seamless Delivery Across the Enterprise. Achieving Productivity Gains Through an Integrated Approach to E-Learning. Viewing E-Learning as a Business Process Deployment. ElementK: A Question of Leadership. Cisco Communities: Building Customer Loyalty. Knowledge Sharing Through Communities. Knowledge Sharing Through Engaging Content. Knowledge Sharing Through Events. Justifying the Investment. Conclusion.
Tom Kelly is vice president, Internet Learning Solutions Group at Cisco Systems, Inc., which is responsible for deploying training to the direct sales force, channel partners, and customers on Cisco products, systems, and solutions. In addition, his team manages the Cisco Career Certification Program for networking professionals. He is also responsible for driving and evangelizing Cisco best practices associated with e-learning technologies and the business impacts that result. Joining Cisco in 1997, Tom launched the Cisco Career Certification Program in April 1998, resulting in the certification of more than 670,000 associate, professional, and expert level network engineers as of September 2004. In 1999, he established the Field E-Learning Connection, a specialized website that offered 90 percent of the training needed by the Cisco sales force and has over 20,000 employee subscribers, and the Partner E-Learning Connection for Cisco Reseller partners with more than 160,000 unique users. Other initiatives include the creation of the Cisco Media Network (live video to every desktop), cosponsoring the Cisco global video-on-demand implementation, the launch and delivery of Cisco Business Video Solution, the creation of learning games, and a focus on enabling remote collaboration systems. Prior to joining Cisco, Tom was vice president of the Education Products Division at Oracle Corporation; prior to that, he had similar leadership and management roles at Sun Microsystems, NeXT Corporation, and Control Data Corporation over his 24 years in the education and training industry. Nader Abbas Nanjiani is the marketing programs manager of the Internet Learning Solutions Group, Cisco Systems, Inc. He has worked in the area of e-learning for more than a decade. Nader currently manages the Career Certifications program for Cisco Systems. He has worked at Cisco for four years. While at Cisco, Nader developed and launched Cisco Certifications Community-a knowledge sharing portal with lifelong learning tools for certified individuals. More than 50,000 certified individuals signed up to the site in its first year. The Community offers tools such as a monthly "Certifications Connect" Web TV show, online learning games, discussion forums, and recertification alerts for its members. Before joining Cisco, Nader worked for NEC America where he was responsible for increasing the visibility and adoption of NEC's voice, video, and data products in the education market. While working for Hezel Associates prior to NEC, Nader managed consulting projects on e-learning for corporate, government, and educational clients such as Tulane University, the World Bank, University of Texas System, Houghton-Mifflin, and the U.S. Department of Education. Nader has published numerous articles on e-learning and certifications. He's a frequent speaker on e-learning for Cisco at technology conferences and was also featured on CNBC-Asia in 2003. Nader received an M.S. degree in television/radio from Syracuse University and an M.B.A. degree from Karachi University, Karachi, Pakistan.