A Study on Service Quality of Public Hospitals with Special Reference

This book is an attempt to explain and provide evidence for how healthcare services rendering service to the public. Before that I would like to define about health and healthcare. Health is defined as a state of complete physical, mental & social well being & just not the non- existence of disease or aliment. Healthcare is one of the important service sector to providing a quality service, it focus on primary, secondary & tertiary care services.