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ISO 9000: 2000 Auditing Using the Process Approach als Taschenbuch
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ISO 9000: 2000 Auditing Using the Process Approach

von Hoyle
Sprache: Englisch.
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-- Provides an effective questioning technique-- Allows auditors to focus on the real purpose-- Radical new approach that focuses on performance relative to objectivesWith the 2000 update of ISO 9000, auditing has changed radically. With previous ver … weiterlesen
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ISO 9000: 2000 Auditing Using the Process Approach als Taschenbuch

Produktdetails

Titel: ISO 9000: 2000 Auditing Using the Process Approach
Autor/en: Hoyle

ISBN: 0750675977
EAN: 9780750675970
Sprache: Englisch.
BUTTERWORTH HEINEMANN

Juli 2002 - kartoniert - 160 Seiten

Beschreibung

-- Provides an effective questioning technique-- Allows auditors to focus on the real purpose-- Radical new approach that focuses on performance relative to objectivesWith the 2000 update of ISO 9000, auditing has changed radically. With previous versions, the approach concentrated on compliance to specific and individual requirements, independently of how the system really contributed to achieving the organization's objectives. This guide provides an effective questioning technique that enables auditors to establish that an organization is managing its processes effectively. The authors take a radical new approach that focuses on performance relative to objectives, not simply on compliance. This will allow auditors to keep the focus on the real purpose. Auditors will discover that they can add value, deliver business benefits and become partners.

Inhaltsverzeichnis

Introduction; Audit Methodologies; Quality Management Principles; The Process Approach; Questions at the Enterprise Level; Questions at the Managerial Level; Questions at the Operational Level; Assessing Business Procedures; Conclusions; Aligning Process with Requirements; Aligning Clauses with Key Questions

Portrait

David Hoyle has over 30 years experience in quality management. He held managerial positions with British Aerospace and Ferranti International. As a management consultant; firstly, with Neville-Clarke Ltd and before forming Transition Support Ltd, as an independent, he guided such companies as General Motors, Civil Aviation Authority and Bell Atlantic through their ISO 9000 programs. He has delivered quality management and auditor training course throughout the world and published five books with Butterworth-Heinemann on ISO 9000, some of which have been translated into Spanish, Japanese and Mandarin. Worldwide sales of his first book, now in its fourth edition, have reached over 30,000 copies. He participates in various committees of the Institute of Quality Assurance and has been engaged in the revision of ISO 9000. He is a Chartered Engineer, Fellow if the Institute of Quality Assurance, an IRCA registered Lead Auditor and Member of the Royal Aeronautical Society.
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