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Working PeopleSmart: 6 Strategies for Success als Taschenbuch
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Working PeopleSmart: 6 Strategies for Success

Sprache: Englisch.
Taschenbuch
Shows how to apply PeopleSmart strategies in challenging relationships with customers, colleagues, bosses, and employeesIncludes dozens of how-tos for bringing out the best in others at work in order to enhance career satisfaction, collaboration, lea... weiterlesen
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Working PeopleSmart: 6 Strategies for Success als Taschenbuch
Produktdetails
Titel: Working PeopleSmart: 6 Strategies for Success
Autor/en: Melvin L. Silberman, Freda Hansburg

ISBN: 1576752089
EAN: 9781576752081
Sprache: Englisch.
BERRETT-KOEHLER

Juni 2004 - kartoniert - 208 Seiten

Beschreibung

Shows how to apply PeopleSmart strategies in challenging relationships with customers, colleagues, bosses, and employeesIncludes dozens of how-tos for bringing out the best in others at work in order to enhance career satisfaction, collaboration, leadership, staff development, employee retention, team building and, customer service.Offers practical solutions to the toughest real-life interpersonal dilemmas people encounter at work--How to I get along with a sour colleague? How do I fire someone? How do I get my ideas heard?

Inhaltsverzeichnis

What is "Working People Smart?"; Strategy 1: Be Curious Rather Than Furious; Strategy 2: Include the Listener Rather Than Talk At Him or Her; Strategy 3: Speak Up (With Tact) Rather Than Suffer in Silence; Strategy 4: Invite Others to be Your Mirror Rather Than Discourage Them; Strategy 5: Be Open to Resistance Rather Than Fight or Ignore It; Strategy 6: Think We, Not Me; Walking the Walk

Portrait

Mel Silberman, Ph.D. is Professor of Adult and Organizational Development at Temple University, where he received the Great Teacher Award. Freda Hansburg, Ph.D. is a psychologist and facilitator of change for both individuals and organizations.
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