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Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day

Sprache: Englisch.
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A detailed, start-to-finish plan for building a customer-centric culture-and the systems that let good people deliver oustanding service.

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Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day als Taschenbuch

Produktdetails

Titel: Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
Autor/en: Michael D. Basch

ISBN: 0131303201
EAN: 9780131303201
Sprache: Englisch.
FINANCIAL TIMES PRENTICE HALL

Juni 2003 - kartoniert - 304 Seiten

Beschreibung

A detailed, start-to-finish plan for building a customer-centric culture-and the systems that let good people deliver oustanding service.

Portrait

MICHAEL BASCH was a founding officer of FedEx, where he spent 10 years as Senior Vice President. He was part of the explosively creative management team that took FedEx from 0 to $1 billion, as it built a company cited by Fortune as one of the decade's most well-managed companies. Basch led the teams that invented FedEx's bar code tracking system, built its SuperHub and founded the FedEx Logistics Division. He is currently Chief Information Officer at Enalasys Corporation, a company based in Calexico, CA that develops advanced energy management system solutions enabling governments and utilities to manage energy usage in homes and small businesses.

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