Work Communication

PART I: THE REVOLUTION IN WORK COMMUNICATION.- 1. Introduction.- 2. Work Communication Modes.- PART II: CORE PROCESSES IN WORK COMMUNICATION.- 3. Social Cognition and Impression Formation.- 4. Contributing to Communication, Self-Presentation and Impression Management.- 5. Interaction.- 6. Demography, Culture, Situation and Mode as Influences on Communication.- 7. Intrapersonal Influences on Communication.- 8. Influencing, Handling Conflict and Negotiating.- PART III: THE IMPACT OF THE COMMUNICATION REVOLUTION ON WORK AND ORGANIZATION.- 9. Co-operation, Work Relations, Knowledge Sharing and Co-ordination.- 10. Working in Groups and Teams.- 11. Management and Leadership.- 12. Organizational Structures and Cultures.- 13. Inter-Organizational Relations.- Cases and Exercises.