Transformation in Global Outsourcing

With businesses facing rapid change in technologies and digital business models, decision makers need to keep apace with the latest thought leadership in order to deliver value to stakeholders. This edited volume provides a comprehensive guide to the range of digital sourcing models and supporting technologies that deliver value to their sourcing engagements. It will be of great value to scholars and students of sourcing and digital business models, as well as practitioners and policymakers working in this space.

Chapter 1 The Outsourcing Pivot: Advances and Challenges. - Part I Governing Traditional Outsourcing Services. - Chapter 2 The Governing Mechanisms of Successful Multisourcing Projects. - Chapter 3 What The Guardian Does in Multisourcing Projects. - Chapter 4 IT Multi-sourcing and Opportunistic Behaviour in Conditions of Uncertainty. - Chapter 5 Conflict Resolution in Business Services Outsourcing. - Part II Advancing Sourcing Performance. - Chapter 6 Managing Tensions in Globally Distributed Work. - Chapter 7 On Dissatisfaction with Offshore-Outsourcing: Is Backsourcing the Right Response? . - Chapter 8 Status Differentials and Framing in the Implementation of Task Migration Strategies. - Part III Shifting from Traditional Sourcing to Digital Services. - Chapter 9 The Evolution of Intelligent Automation as a Sourcing Option. - Chapter 10 Formal and Relational Governance of Artificial Intelligence Outsourcing. - Chapter 11 Internet-based Sourcing Cloud and Crowdsourcing as Delivery Models. - Chapter 12 A Process Perspective on Emerging Value in Tournament-based and Collaborative Crowdsourcing. - Chapter 13 Digitalized Flexible Organisations: Toward the Future Sourcing of Work. - Chapter 14 Emerging Sourcing Challenges: Innovation, Net Zero and Digital Transformation.