Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.
Inhaltsverzeichnis
"Chapter 1: The John Robert's Story
Chapter 2: Secret Service Systems
Chapter 3: Secret Service at Work
Chapter 4: Your Front Line Is Your Bottom Line
Chapter 5: What Are We Really Selling?
Chapter 6: Drill for Oil in Your Own Backyard
Chapter 7: Create Passionate Team Members
Chapter 8: An Opportunity To Be a Hero
Chapter 9: Enhancing the Quality of Lives Around Us
Chapter 10: E-nough"
