The Art of Conversation

Feel comfortable in any conversation - no matter the setting Knowing what to say and feeling confident enough to say it isn't always easy. But what if you could turn every interaction into an opportunity to connect and influence? Spark conversations. Express yourself clearly. Communicate meaningfully. With expert guidance from seasoned communications coach Judy Apps, the second edition of The Art of Conversation gives you practical tools and strategies you can apply immediately to connect with others in any environment. You'll discover how to start engaging conversations, express yourself clearly, and connect more deeply with everyone you meet. This friendly, down-to-earth guide shows you how to:

• Navigate different kinds of conversations with ease
• Express yourself more vividly and persuasively
• Employ technology to support real connection
• Build stronger relationships at work and beyond
• Handle tricky conversations and situations gracefully

Whether you're a professional, a leader, or simply someone who wants to improve their conversation skills, The Art of Conversation will help you talk with purpose and transform your connections with others.

Preface ix
Acknowledgements xi
Introduction to the Second Edition 1
Part 1: Getting Going with Conversation 7
1. The Dance of Conversation 9
2. Connecting Is What Matters Most 17
3. Getting in the Right State 39
4. Getting a Conversation Going - The Basics 51
5. Listening 61
Part 2: The Power of Conversation 77
6. Influencing a Conversation 79
7. Different Kinds of Conversation 89
8. Expressing Yourself 115
Part 3: Conversation and Technology 127
9. Various Communication Technologies 129
10. Human Elements in the Use of Communication Technology 139
Part 4: Sailing Through Tricky Waters 153
11. When the Going Gets Tough 155
12. Game Playing 163
13. Disagreement and Confrontation 175
Part 5: Creative Conversations 185
14. Changing the World One Conversation at a Time 187
About the Author 197
Image Credits 199
Index 201