An excellent resource filled with practical real-world advice. There are some words of wisdom for every teacher, new or experienced. I plan to use it as a resource in music education courses. -- Dr. James South, associate professor of music and director of bands, Southwestern Oklahoma State University This guide is a must have for new music educators, and it's full of clever ideas for experienced teachers. Haugland's step-by-step approach to managing a music classroom is clear, concise, and right on target. I wish it had been available when I started teaching! -- Sheila K. Felder, orchestra director, Rockford Lutheran Schools, Rockford, Illinois I definitely recommend this book as a resource for all new or struggling teachers. Susan L. Haugland provides valuable tools and information for novice educators and shows that a teacher does not need a big budget to be organized and effective. -- Dr. Dennis Siebenaler, assistant professor and coordinator of music education, California State University, Fullerton Haugland's experience and knowledge of best practice is evident in Crowd Control. She addresses issues specific to the unique nature of music teaching in a proactive way, setting both teachers and students up for success. Especially helpful for pre-service or new teachers, Haugland's approach to managing a music program is both accessible and practical. -- Dr. Mary Lynn Doherty, assistant professor of music education, Northern Illinois University As I read it, I realized that it contained, in detail, everything I was looking for. Haugland shares her ideas and openly invites the reader to take whatever they want. She bares her soul and says all the things we, as music teachers, are thinking. American String Teacher, November 2008 Susan L. Haugland has written a must-read book that demonstrates how good classroom management spills over into all aspects of good teaching. Though relevant to music teachers everywhere, pre-service teachers in particular will find useful suggestions that most preparatory programs don't teach. It's an excellent primer on how to get control of classes immediately while also increasing students' interest and study of music. -- Charles Neidhardt, president, Pennsylvania Music Educators Association