Keith Posner LLB Hons, FCIPD ACIM FlnstLM began his professional training career over 20 years ago at Nationwide Building Society. He then joined Allianz Cornhill Insurance and managed the specialist training function on their business process re-engineering project team. Keith and his wife Sian formed Positive Perspective in 1995. Their team of consultants specialises in one-to-one executive coaching, and designing and delivering a wide range of individually tailored training programmes, including: Business Planning and Project Management, Stress Management, Life Balance, Leadership & Motivation, Selling & Negotiation Skills, Management of Change, Team Building, Career Development Centres and Communication & Empowerment. Positive Perspective's client base includes managing directors, partners and senior managers from prominent global and national companies, notably within the utilities, financial and service sectors. With Mike Applegarth he has written two other pocketbooks, on empowerment and call centre customer care. Mike Applegarth Chartered FCIPD is a trainer and consultant with over 30 years' experience. His assignments have involved him in projects within a range of industries from insurance to petrochemicals, and his clients are within the private and public sectors and amongst charitable institutions. Aside from leadership and sales training, Mike trains in project management and has helped organisations identify their own processes and documentation appropriate to all scales of project. In particular, participants learn just how much the day job benefits from scoping, planning, implementing and evaluating.