A Noncombatant Evacuation Operation (NEO) is the primary method employed by the US State Department of safely evacuating American Citizens and designated host country nationals from life threatening situations in foreign countries. Planning for these operations is difficult due to its dynamic nature and complex inter-department command and execution structure. Planning efficiencies could be realized through insights into dependencies and fundamental NEO operating characteristics. The Evacuation Control Center (ECC) is a main component in evacuee flow. This simulation study models ECC operations in Arena and varies key inputs and parameters to uncover the underlying elements that drive ECC output and performance. Evacuee arrival distribution, ECC manning, and evacuee wait times are the main parameters of interest.
