Shows how to apply PeopleSmart strategies in challenging relationships with customers, colleagues, bosses, and employeesIncludes dozens of how-tos for bringing out the best in others at work in order to enhance career satisfaction, collaboration, leadership, staff development, employee retention, team building and, customer service. Offers practical solutions to the toughest real-life interpersonal dilemmas people encounter at work--How to I get along with a sour colleague? How do I fire someone? How do I get my ideas heard?
Inhaltsverzeichnis
Preface
What Does It Mean To Be People Smart?
Becoming People Smart
How People Smart Are You?
PeopleSmart Skill 1 Understanding People
PeopleSmart Skill 2 Expressing Yourself Clearly
PeopleSmart Skill 3 Asserting Your Needs
PeopleSmart Skill 4 Exchanging Feedback
PeopleSmart Skill 5 Influencing Others
PeopleSmart Skill 6 Resolving Conflict
PeopleSmart Skill 7 Being a Team Player
PeopleSmart Skill 8 Shifting Gears
Putting It All Together
References
Index
About the Authors
PeopleSmart Seminars
