How the Way We Talk Can Change the Way We Work

Inhaltsverzeichnis

Acknowledgments ix

Introduction: What Do You Really Want . . . and What Will You Do to Keep from Getting It? 1

Part One: The Internal Languages: Building the New Machine 11

1 From the Language of Complaint to the Language of Commitment 13

2 From the Language of Blame to the Language of Personal Responsibility 33

3 From the Language of New Year's Resolutions to the Language of Competing Commitments: Diagnosing the Immunity to Change 47

4 From the Language of Big Assumptions That Hold Us to the Language of Assumptions We Hold: Disturbing the Immunity to Change 67

Part Two: The Social Languages: Maintaining and Upgrading the Machine 89

5 From the Language of Prizes and Praising to the Language of Ongoing Regard 91

6 From the Language of Rules and Policies to the Language of Public Agreement 103

7 From the Language of Constructive Criticism to the Language of Deconstructive Criticism 121

Part Three: Carrying on the Work 147

8 Running the Internal Languages 149

9 Running the Social Languages 187

Epilogue: Toward the Transformation Highway: Transcending the Limits of the Information Age 229

The Authors 235

Index 237

Portrait

Robert Kegan, Ph.D., is the William and Miriam Meehan Professor of Adult Learning and Professional Development at the Harvard Graduate School of Education, and author of The Evolving Self and In Over Our Heads. Lisa Laskow Lahey, Ed.D., is research director of the Change Leadership Project at the Harvard University Graduate School of Education.