Management of Technology

Managing in Engineering and Technology-Intensive Organizations sets forth the guiding principles of modern management in technology-intensive organizations, providing the latest, most effective concepts, tools, and techniques, with focus on integrating processes, systems, management tools, and people.

AN UPDATED REVISION OF THE BESTSELLING LEADERSHIP BOOK FOR ENGINEERING AND TECHNOLOGY MANAGERS Knowledge of modern technology management concepts and best practices provides the foundation for effective job performance in technology-driven business environments. Management of Technology discusses cutting-edge management concepts, tools, and techniques that effectively work in today's technology-intensive organizations. New management tools and techniques play an increasingly important role in every organization for creating quality products, services, and content faster, cheaper, and at a higher quality. Technology crosses virtually all levels and all disciplines of an enterprise. Therefore, the principles of managing technology are relevant not only to people in the traditional engineering-scientific community, but also apply to any organization and business that must effectively deal with the application, integration, and transfer of technology. Financial institutions, government agencies, architectural firms, and healthcare providers are just a few examples of the vast array of organizations that must function effectively in technology-based environments, and therefore be able to manage technology. Specifically, this book features:

• Methods for assessing the effectiveness and performance of the organization and its management processes
• Insight into the functioning of contemporary work processes, such as concurrent engineering, design-build, integrated product development, and phase-gate processes
• Special tools and techniques for effectively managing technology-based projects, including dealing with organizational interfaces from R&D to markets
• Discussion of real-world field studies, cases, and best practices
• Emphasis on people issues, such as leadership, teamwork, communications, and commitment, throughout the book

Management of Technology is a complete reference book, invaluable for managers and professionals in technology-intensive business environments.

Preface xi
1 Challenges of Managing in High-Technology 1
1. 1 Managing in Today's High-Tech Business Environment 2
1. 2 MoT Scope and Focus 3
1. 3 Developing a Formal Definition 5
1. 4 The Special Role of Engineering Management 7
1. 5 Global Dimensions 8
1. 6 Impact of Internet and e-Commerce 10
1. 7 Technology and Society 11
1. 8 Future Trends 12
1. 9 Summary of Key Points and Conclusions 13
1. 10 Critical Thinking: Questions for Discussion 14
1. 11 References and Additional Readings 14
2 Managing in an e-Business World 16
2. 1 A Changing Environment 18
2. 2 The Unique Nature of Managing Technology-Based Businesses 19
2. 3 History of Managing Technology 25
2. 4 Forces That Drive Technology Companies Today 27
2. 5 Measuring Technology Content and Intensity 30
2. 6 Case Study: Reprogramming Amazon 32
2. 7 Summary of Key Points and Conclusions 37
2. 8 Critical Thinking: Questions for Discussion 37
2. 9 References and Additional Readings 38
3 Organizing the High-Technology Enterprise 40
3. 1 Today's Business Processes Require Flexibility, Speed, and Efficiency 41
3. 2 Organization Designs for Technology-Based Enterprises 42
3. 3 Organizational Layers and Subsystems 44
3. 4 Organizational Choices 46
3. 5 Real-World Hybrids 54
3. 6 Understanding the Working Environment 55
3. 7 Summary of Key Points and Conclusions 57
3. 8 Critical Thinking: Questions for Discussion 58
3. 9 References and Additional Readings 59
4 Concurrent Engineering and Integrated Product Development 61
4. 1 The Need for Effective Management Processes 63
4. 2 A Spectrum of Contemporary Management Systems 64
4. 3 Concurrent Engineering-A Unique Project Management Concept 64
4. 4 Criteria for Success 66
4. 5 Defining the Process to the Team 68
4. 6 Understanding the Challenges 70
4. 7 Understanding the Organizational Components 71
4. 8 Recommendations for Effective Management 73
4. 9 Conclusion 79
4. 10 Summary of Key Points and Conclusions 80
4. 11 Critical Thinking: Questions for Discussion 82
4. 12 References and Additional Readings 82
5 Managing People and Organizations 86
5. 1 Changing Roles of Managerial Leadership 87
5. 2 Motivation and Technology Performance 90
5. 3 Formal Models of Motivation 101
5. 4 Leadership in Technology 110
5. 5 The Power Spectrum in Technology Management 119
5. 6 How to Make It Work: Suggestions for Increasing Effectiveness 123
5. 7 Summary of Key Points and Conclusions 128
5. 8 Critical Thinking: Questions for Discussion 129
5. 9 References and Additional Readings 130
6 Managing Technology-Based Projects 133
6. 1 Management of Technology Is Project-Oriented 135
6. 2 Modern Project Management: A Continuously Evolving System 137
6. 3 The Formal Project Management System 141
6. 4 Framing the Project 143
6. 5 Defining the Work 147
6. 6 Managing Time and Resources 150
6. 7 Defining the Project Organization 163
6. 8 Using Project Management Tools Properly 166
6. 9 A Model for Project Performance 167
6. 10 Summary of Key Points and Conclusions 168
6. 11 Critical Thinking: Questions for Discussion 169
6. 12 References and Additional Readings 170
7 Measuring and Controlling the Work 172
7. 1 The Challenges of Managerial Control in Technology 173
7. 2 What We Know About Managerial Controls in Complex Work Environments 176
7. 3 Characteristics of Effective Controls 186
7. 4 How Do Managers Contol Technology-Intensive Work? 187
7. 5 Recommendations for Using Management Controls Effectively 194
7. 6 Conclusion 197
7. 7 Summary of Key Points and Conclusions 198
7. 8 Critical Thinking: Questions for Discussion 200
7. 9 References and Additional Readings 200
Appendix: Project Complexity Metrics 203
8 Project Evaluation and Selection 204
8. 1 Making the Right Decisions Up Front 206
8. 2 Quantitative Approaches to Project Evaluation and Selection 209
8. 3 Qualitative Approaches to Project Evaluation and Selection 214
8. 4 Recommendations for Effective Project Evaluation and Selection 215
8. 5 Summary of Key Points and Conclusions 218
8. 6 Critical Thinking: Questions for Discussion 219
8. 7 References and Additional Readings 220
Appendix: Summary Description of Terms, Variables, and Abbreviations Used in This Chapter 222
9 Leading Technology Teams 224
9. 1 Challenges of Technical Teamwork 225
9. 2 What We Know About Technology-Oriented Teams 228
9. 3 Toward Self-Direction and Virtual Teams 230
9. 4 Measuring Project Team Performance 232
9. 5 A Model for Team Building 235
9. 6 Building High-Performing Teams 237
9. 7 Recommendations for Effective Team Management 239
9. 8 Summary of Key Points and Conclusions 244
9. 9 Critical Thinking: Questions for Discussion 245
9. 10 References and Additional Readings 246
Appendix: Field Research Summary on Team Leadership 249
10 Managing R&D and Innovation 254
10. 1 The Need for Innovation in Business: Changes and Challenges 257
10. 2 What We Know About Management of Technical Innovation 258
10. 3 Measuring Innovative Performance 262
10. 4 Characteristics of an Innovative Work Environment 266
10. 5 Managing for Innovative Performance 266
10. 6 Conclusions 269
10. 7 Summary of Key Points and Conclusions 271
10. 8 Critical Thinking: Questions for Discussion 272
10. 9 References and Additional Readings 273
Appendix: Voices from the Field: Some Applied Research 277
11 Managing Environmental Quality 280
11. 1 New Standards and Policies toward Environmental Quality 282
11. 2 Importance of Cost Accountability to Environmental Quality 285
11. 3 The Established Environmental Cost Accounting System 287
11. 4 New Concepts of Environmental Quality Management in Technology Firms 295
11. 5 Benefits and Challenges of the New Approach 296
11. 6 Criteria for Managing Environmental Quality Effectively 297
11. 7 Conclusions 299
11. 8 Summary of Key Points and Conclusions 300
11. 9 Critical Thinking: Questions for Discussion 302
11. 10 References and Additional Readings 303
12 Managing Risks in High Technology 306
12. 1 The High Stakes of Playing in Technology 307
12. 2 How Managers Deal with Risks-Some Field Research Findings 308
12. 3 Criteria for Effective Risk Management 314
12. 4 Conclusion 316
12. 5 Summary of Key Points and Conclusions 317
12. 6 Critical Thinking: Questions for Discussion 318
12. 7 References and Additional Readings 319
13 Developing New Business 321
13. 1 The Importance of New Business Development 322
13. 2 Proposal Solicitation 324
13. 3 Proposal Types and Formats 325
13. 4 Identifying New Business Opportunities 326
13. 5 Assessing New Contract Opportunities 327
13. 6 Writing a Winning Proposal 332
13. 7 Negotiating and Closing the Contract 337
13. 8 Recommendations to Management 338
13. 9 Summary of Key Points and Conclusions 340
13. 10 Critical Thinking: Questions for Discussion 341
13. 11 Reference Material and Contract Information Sources 342
14 Consulting in Technology Management 345
14. 1 The Need for Technology Management Consultants 346
14. 2 Criteria for Effective Consulting Services 348
14. 3 A Model for High Performance 349
14. 4 Recommendations to Consulting Professionals 350
14. 5 Conclusions 353
14. 6 Summary of Key Points and Conclusions 354
14. 7 Critical Thinking: Questions for Discussion 355
14. 8 References and Additional Readings 355
Appendix 1: Policy and Procedure Examples for Management of Technology 357
Appendix 2: Professional Societies in Science, Engineering, and Technology Management 363
Appendix 3: Professional Journals in Engineering and Technology Management 367
Appendix 4: Professional Conferences in Engineering and Technology Management 370
Appendix 5: Centers of Technology Management and Other Resources 372
Index 375