Richard Mullender
is the founder and CEO of The Listening Institute, a communication and negotiation consultancy. He has worked with leading organizations, including KPMG, Netflix and Google. He is based in Oxford, UK.
Katie Bleach
is the co-founder and Business Development Director of The Listening Institute. She previously ran the agency Good Thought Marketing, where she worked with organizations such as Tesco, Natwest and Ford. She is based in Oxford, UK.