New technological developments, changing legal requirements, new bosses and business partners - the forces of change are all around. In these uncertain times, the survival and future success of many businesses often depends on the ability of their managers and executives to move quickly, keeping up to speed with the pace of change, avoiding the pitfalls and seizing the opportunities that any new circumstances present. This accessible guide will help you through the maze of change and allow you to regain control, embrace transformation and change for the better yourself. Managing Change includes how-to advice on preparing for change, prompting successful alterations as well as communicating developments within an organization. Full of proven approaches and techniques, it's an indispensable resource for anyone in a managerial position who deals with change on a day-to-day basis.
Inhaltsverzeichnis
Introduction: change - a synonym for success
1 The nature of change
Why organisations must change
Strategic change
Innovative change
Changing behaviour
Influences on behaviour
People's motivation to change
How motivation assists change
2 Preparing for change
Barriers to change
The success factors
3 Prompting successful change
Factors facilitating change
Making it work
Implementation of innovative changes
Implementation of strategic change
Overcoming resistance
Anticipating possible resistance
Providing an answer
4 Communicating change
The power of clarity
The impact of culture
Setting the scene
No secrets
Decisions about communication
When conflict strikes
Resolving conflict
A systematic approach
Empowerment
Making it work
5 Change in practice
Example 1: changing technology (QR codes)
Example 2: changing people (mentoring)
Example 3: moving
Now stone unturned
6 Fit for change
The danger of change
The opportunity of change
Getting the most from job appraisals
Development to change your competence
Getting to grips with the development process
Methods of development
Analyse and update yourself
Achievement and results
Agent for change
Afterword
Key questions
