Negotiating Cultural Encounters

Discusses the challenges of intercultural communication in
engineering, technical, and related professional fields

Given today's globalized technical and engineering environment,
intercultural communication is an essential topic for engineers,
other technical professionals, and technical communicators to
learn. Engineering programs, in particular, need to think about how
to address the ABET requirement for students to develop global
competence and communication skills. This book will help readers
learn what intercultural communication is like in the
workplace--which is an important first step in gaining
intercultural competence.

Through narratives based on the real experiences of working
professionals, Negotiating Cultural Encounters: Narrating
Intercultural Engineering and Technical Communication covers a
range of design, development, research, and documentation
projects--offering an authentic picture of today's
international workplace. Narrative contributors present firsthand
experience and perspectives on the complexities and challenges of
working with multicultural team members, international vendors, and
diverse customers; additional suggested readings and discussion
questions provide students with information on relevant cultural
factors and invite them to think deeply and critically about the
narratives.

This collection of narratives:

* Responds to the need for updated firsthand information in
intercultural communication and will help us prepare workplace
professionals

* Covers various topics such as designing e-commerce websites,
localizing technical documentation, and translating workplace
safety materials

* Provides hands-on studies of intercultural professional
communication in the workplace

* Is targeted toward institutions that train engineers for
technical communication tasks in diverse sociocultural
environments

* Presents contributions from a diverse group of
professionals

* Recommends additional material for further pursuit

A book unlike any other in its field, Negotiating Cultural
Encounters is ideal for all engineering and technical
communication professionals seeking to better communicate their
ideas and thoughts in the multicultural workplaces of the
world.