This award-winning and bestselling business handbook for digital transformation is now fully updated and expanded with the latest research and new case studies!
Inhaltsverzeichnis
CONTENTS
Figures & Tables xii
Note from the Publisher on the Second Edition xv
Foreword to the Second Edition: Nicole Forsgren xix
Foreword to the First Edition: John Allspaw xxi
Preface: Aha! xxiii
Introduction xxxi
Part I— The Three Ways
Part I Introduction 3
01 Agile, Continuous Delivery, and the Three Ways 7
NEW Case Study: Approaching Cruising Altitude:
American Airlines' DevOps Journey Part 1 (2020) 15
02 The First Way: The Principles of Flow 19
NEW Case Study: Flow and Constraint Management in
Healthcare (2021) 29
03 The Second Way: The Principles of Feedback 33
NEW Case Study: Pulling the Andon Cord at
Excella (2019) 39
04 The Third Way: The Principles of Continual Learning and
Experimentation 45
NEW Case Study: The Story of Bell Labs 54
Part 1 Conclusion 57
Part II— Where to Start
Part II Introduction 61
05 Selecting Which Value Stream to Start With 63
Case Study: Nordstrom's DevOps Transformation 63
NEW Case Study: Kessel Run: The Brownfield
Transformation of a Mid-Air Refueling System (2020) 69
NEW Case Study: Scaling DevOps Across the Business:
American Airlines' DevOps Journey (Part 2) (2020) 74
viii CONTENTS
NEW Case Study: Saving the Economy From Ruin (With a
Hyperscale PaaS) (2021) 77
06 Understanding the Work in Our Value Stream, Making it
Visible, and Expanding it Across the Organization 81
Case Study: Nordstrom's Experience with Value Stream
Mapping 81
Case Study: Operation InVersion at LinkedIn (2011) 91
07 How to Design Our Organization and Architecture
with Conway's Law in Mind 97
Case Study: Conway's Law at Etsy 98
Case Study: API Enablement at Target (2015) 112
08 How to Get Great Outcomes by Integrating Operations
into the Daily Work of Development 115
Case Study: Big Fish Games 115
NEW Case Study: Better Ways of Working at Nationwide
Building Society 124
Part II Conclusion 129
Part III— The First Way: The Technical Practices of Flow
Part III Introduction 133
09 Create the Foundations of Our Deployment Pipeline 135
Case Study: Enterprise Data Warehouse 135
NEW Case Study: How a Hotel Company Ran $30B of
Revenue in Containers (2020) 143
10 Enable Fast and Reliable Automated Testing 147
Case Study: Google Web Server 148
11 Enable and Practice Continuous Integration 167
Case Study: HP LaserJet Firmware 168
Case Study: Continuous Integration of Bazaarvoice (2012) 173
12 Automate and Enable Low-Risk Releases 177
Case Study: Daily Deployments at CSG International (2013) 181
Case Study: Etsy— Self-Service Developer Deployment:
An Example of Continuous Deployment (2014) 186
Case Study: Dixons Retail— Blue-Green Deployment for
Point-of-Sale System (2008) 193
Case Study: Dark Launch of Facebook Chat (2008) 198
CONTENTS ix
NEW Case Study: Creating a Win-Win for Dev & Ops
at CSG (2016) 201
13 Architect for Low-Risk Releases 207
Case Study: Evolutionary Architecture at Amazon (2002) 202
Case Study: Strangler Pattern at Blackboard Learn (2011) 215
Part III Conclusion 219
Part IV— The Second Way: The Technical Practices of Feedback
Part IV Introduction 223
14 Create Telemetry to Enable Seeing and Solving Problems 225
Case Study: DevOps Transformation at Etsy (2012) 226
Case Study: Creating Self-Service Metrics at
LinkedIn (2011) 237
15 Analyze Telemetry to Better Anticipate Problems and
Achieve Goals 245
Case Study: Telemetry at Netflix (2012– 2020) 245
Case Study: Auto-Scaling Capacity at Netflix (2012) 251
Case Study: Advanced Anomaly Detection (2014) 255
16 Enable Feedback So Development and Operations Can
Safely Deploy Code 259
Case Study: Right Media (2006) 259
Case Study: The Launch and Hand-Off Readiness
Review Google (2010) 269
17 Integrate Hypothesis-Driven Development and
A/B Testing into Our Daily Work 273
Case Study: Hypothesis-Driven Development
at Intuit, Inc. (2012) 273
Case Study: Doubling Revenue Growth through Fast
Release Cycle Experimentation at Yahoo! Answers (2010) 278
18 Create Review and Coordination Processes to Increase
Quality of Our Current Work 281
Case Study: Peer Review at GitHub (2011) 286
NEW Case Study: From Six-Eye Principle to Release at
Scale at Adidas (2021) 286
Case Study: Code Reviews at Google (2010) 290
Case Study: Pair Programming Replacing Broken Code
Review Processes at Pivotal Labs (2011) 293
Part IV Conclusion 299
x CONTENTS
Part V— The Third Way: The Technical Practices of Continual Learning
and Experimentation
Part V Introduction 303
19 Enable and Inject Learning into Daily Work 305
Case Study: AWS US-EAST and Netflix (2011) 305
NEW Case Study: Turning an Outage into a Powerful
Learning Opportunity at CSG (2020) 318
20 Convert Local Discoveries into Global Improvements 321
Case Study: Standardizing a New Technology Stack
at Etsy (2010) 332
NEW Case Study: Crowdsourcing Technology Governance at
Target (2018) 333
21 Reserve Time to Create Organizational Learning
and Improvement 335
Case Study: 30-Day Challenge at Target (2015) 335
Case Study: Internal Technology Conferences at
Nationwide Insurance, Capital One, and Target (2014) 342
Part V Conclusion 347
Part VI— The Technological Practices of Integrating Information
Security, Change Management, and Compliance
Part VI Introduction 351
22 Information Security Is Everyone's Job Every Day 353
Case Study: Static Security Testing at Twitter (2009) 360
Case Study: 18F Automating Compliance for the Federal
Government with Compliance Masonry (2016) 369
Case Study: Instrumenting the Environment at
Etsy (2010) 373
NEW Case Study: Shifting Security Left at Fannie
Mae (2020) 376
23 Protecting the Deployment Pipeline, and Integrating into
Change Management and Other Security and Compliance
Controls 379
Case Study: Automated Infrastructure Changes as
Standard Changes at Salesforce. com (2012) 383
CONTENTS xi
Case Study: PCI Compliance and a Cautionary Tale of
Separating Duties at Etsy (2014) 385
NEW Case Study: Biz and Tech Partnership toward 10 " No Fear
Releases" Per Day at Capital One (2020) 387
Case Study: Proving Compliance in Regulated
Environments (2015) 389
Case Study: Relying on Production Telemetry for
ATM Systems 392
Part VI Conclusion 395
A Call to Action: Conclusion to the DevOps Handbook 397
Afterword to the Second Edition 401
Appendices 409
Bibliography 423
Notes 441
Index 461
Acknowledgments 479
Author Biographies 482
