Please note that the content of this book primarily consists of articles
available from Wikipedia or other free sources online. Live Support
Software (aka Live person, Live chat, Live help) is a popular term for
instant messaging applications designed specifically to provide online
assistance to users of a web site.The software enables the administrator
or webmaster of a web site to receive and respond to text communication
from multiple users of the web site. It is commonly used as a way for
webmasters/site owners to instantly engage their website visitors; done
both in a reactive and proactive fashion. By using this type of
software, webmasters often are anticipating: a) increased interactivity
and trust with the website visitor; b) (if an E-commerce site) increased
sales/conversions.
