Discover the essential principles behind managing service operations, delving into strategic service design, quality enhancement, capacity planning, and process improvement. It explores methods to tackle industry-specific challenges while boosting efficiency and customer satisfaction in diverse organizational settings.
Inhaltsverzeichnis
- 1 Basics of Service Operations Management
- 2 Developing A Service Operations Strategy
- 3 Service Process Improvement
- 4 Leadership And Teams In Service Operations Management
- 5 Service Supply And Logistics Networks
- 6 Innovation And Service Development
- 7 Service Operations Performance Quality
- 8 Sustainable Service Operations
- 9 Service Operations Performance
- 10 Digital Operations Management
