Titel: Mediation in the Campus Community
John Wiley & Sons
7. Dezember 1999 - kartoniert - 304 Seiten
Learn how to design, implement, manage, and evaluate mediation and conflict resolution programs on all types of campuses. William C. Warters--a widely-known authority on dispute resolution in higher education--offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. He draws on case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readers will find a ten-step guide for creating new programs, plus advice on staff training, program promotion, results evaluation, and more. Sample forms, policy language, promotional materials, mission statements, assessment questions, and a case management script are among the many resources provided in this guide.
The Growing Need for Conflict Resolution Strategies in Higher Education; Why Mediation Makes Sense for Academic Organizations; First Steps in Building a Program; Identifying and Training Mediators; Publicizing the Program and Creating Referral Systems; Operating and Maintaining the Program; Implementing Strategies for Evaluation and Feedback; Expanding Conflict Management Options Beyond the Mediation Table; Resources, Forms, and Documents; Appendix A. Statements of Purpose for Conflict Resolution Programs; Appendix B. Goals and Objectives Planning Document; Appendix C. Job Descriptions for Program Personnel; Appendix D. Trainee Nomination Form; Appendix E. Volunteer Mediator Application Form; Appendix F. Mediator Performance Evaluation Sheet; Appendix G. Role Play Practice Guidelines; Appendix H. Scripts for Role Play Practice; Appendix I. Annotated List of Specialized Resources for Campus Mediation Training; Appendix J. Resolution Agreement for a Rental Dispute; Appendix K. Workshop Outline for Introductory Mediation Training; Appendix L. A Mediation Referral Guide for Residential Assistants; Appendix M. Case Referral Follow-up Form; Appendix N. "Agreement to Mediate" Forms; Appendix O. Information Sheet for Parties Preparing for Mediation; Appendix P. Procedural Summary of the Case Management Process; Appendix Q. Blank Mediation Agreement Form; Appendix R. Post-Mediation Report Form; Appendix S. Standards of Practice for Campus Mediators; Appendix T. Mediation Follow-up Form.
WILLIAM C. WARTERS is associate director of Wayne State University's Program on Mediating Theory and Democratic Systems and former chair of the National Association for Mediation in Education's Committee on Higher Education. He has helped to found dozens of campus mediation programs, either by providing the initial mediation training or by offering various forms of technical assistance.
"Far and away the most comprehensive guide available to colleges and universities, or indeed at any public institution with an active staff and an involved client base. Warters presents a wide range of possible program structures and provides the information that organizers and participants need to select the best option." (James B. Boskey (1942-1999), former editor and publisher, The Alternative Newsletter, and former professor of law, Seton Hall Law School, New Jersey)"Professionally written, logically organized, and delivered in a personal style that is appealing to the reader.... I have found the text to be truly 'user-friendly' with a thoughtful balance of theory with pragmatic suggestions for developing and integrating a mediation program on campus." (Roger Witherspoon, vice president, Student Development, John Jay College of Criminal Justice)"Warters not only conveys the need for mediation on campus, but the importance of relating mediation to existing mechanisms such as student judicial affairs and other grievance processes." (Gene Zdziarski, developer of Student Conflict Resolution Services and associate director of Student Life, Texas A&M University, and former board member of the Association for Student Judicial Affairs)"Every academic administrator will find dozens of specific ideas that will bring relief from the constant challenges of conflict. This book helps show where the conflicts come from--and how mediation and conflict resolution training can support a conflict-competent organization." (Mary Rowe, Ombudsperson, Massachusetts Institute of Technology)