Price, Quality and Trust

"Sako clearly presents both the theoretical and observable features of ACR and OCR, applies these concepts to a sample of firms, and attempts to explain differences in behavior from a variety of perspectives...a rich description of how buyer-supplier relations are managed in both Britain and Japan." Peggy K. Takahashi, Contemporary Sociology "...a very well-researched, informative, and scholarly account of differences between buyer-supplier relations in Japan and Britain and one that should be read by academics in the field, but should certainly be prescribed reading for all Western purchasing managers trying to implement OCR and all management gurus exhorting them to do so." Journal of Japanese Studies "...makes a valuable contribution to the literature, both in terms of documentation and interpretation...All of us interested in corporate strategy and performance have much to learn from this fine study." Edward H. Lorenz, Journal of Economic Literature